Return & Refund Policy
Thank you for shopping with us! We’re committed to providing quality products and great customer service. If you're not completely satisfied with your purchase, we're here to make things right.
✅ Return Eligibility
You may request a return within 14 days of receiving your order if:
- The item is unused , unopened , and in original condition
- It includes original packaging and any accessories or free gifts that came with it
- You have proof of purchase (order number, receipt, etc.)
🚫 Non-Returnable Items | 📦 How to Start a Return |
Due to hygiene and safety concerns, some items are not eligible for return , including: Personal care & beauty products (if opened or used) Health supplements or food items Items marked “Final Sale” or “Clearance” Used kitchen tools or utensils Customized or special-order products | To begin the return process: Email us at [ sales@mkhasansllc.com] with your order number and reason for return. Our support team will review your request and provide return instructions . Once we receive the returned item and verify its condition, we’ll issue your refund or exchange . |
💰 Refunds
- Approved refunds will be processed to your original payment method within 5–10 business days
- Shipping costs are non-refundable unless the return is due to our error (wrong or defective item)
📬 Return Shipping
- Customers are responsible for return shipping costs, except when:
- We shipped the wrong item
- The item arrived damaged or defective
- We shipped the wrong item
Please use a trackable shipping method when returning items. We are not responsible for items lost in return transit.
⏳ Late or Missing Refunds
If you haven’t received your refund:
- Check your bank or credit card statement
- Contact your bank or payment provider (processing times may vary)
- If still unresolved, email us at [sales@mkhasansllc.com]
🤝 Need Help?
We’re here to help!
Contact our support team at [ sales@mkhasansllc.com] for any questions or concerns